Understanding Culture
Culture is the heart of the business that pumps success throughout the organization.
The importance of Attitude is great in any organization, having the right attitude could be the builder or destroyer of any organization. Attitude could be defined as a manner of thinking that shows one's frame of mind, nature or temperament. Attitude sets the tone or feeling of the organization and must be closely observed and managed. How we want for our customers to feel when they come to our business will be controlled by how we control the attitude or our team members. It is essential to establish a culture in the organization and have all team members committed to certain principles, there are seven commitments:
1-Attitude Control: All team members must commit to control their attitude.
2-Identifying and strengthening individual weakness: The strength of the team members within an organization is their ability to identify their strength and weakness and to commit to constantly work on them.
3-Positive tough process: Before any team member can act right they must first think right.
4-Effective Communication: All team members must commit to send and receive messages through active listening.
5-High tolerance level: All team members must commit to having a high tolerance level dealing with challenges.
6-Ability to bounce back: All team members must be able to recover when they are feeling down or upset.
7-Respect for Authority: All team members must commit to respect the authority given to diverse individuals during the organization.
All organizations must have key ingredients in its culture, just as preparing a meal that have ingredients to ensure its quality, and so must the company have key ingredients for a recipe of business success. One ingredient is a cultural improvement systems, improvement must be ingrained in the hearth of the business as a culture. Other ingredient is leadership development, leadership is critical to the success of any organization, and the organization must focus on the proper development of leaders, and anyone in leadership must be committed to what the organization is trying to do. Another ingredient is team member development, the development of team members within an organization is an obligation that the organization must fulfill, and an under-developed team will lead to under-developed service for our customers. And the last ingredient is Customer Service, customer service must be put at the forefront of the business and structure the organization around the people who keep the business alive, customer service is a culture and a way of life that must be mandated in all the levels of the organization, and must understand what the customer value, and center all operations, policies, procedures, and behaviors within the organization around that value.

Understanding Value
The main question for me is what is value? and to understand that is value for each person is different, but although is different for each person it is also something common because each person consider value something that he/she is willing to pay whether it be a product or a service. When we understand what people desire then we begin to understand what people value. There are two types of values; Value added demand- the normal demand associated with the customer request to be serviced by the value stream. Non-Valued demand- The abnormal demands from the client due to inefficients or failures within the value stream, correction of mistakes, or complaints. We must have a Customer Value Committee, in order to understand what better way to understand the customer we have to ask them directly what they want, who is more equipped the customers desires than the customer itself, relations must be built with the actual people. Relations with the customers is something that must be organized and maintained throughout the year. Having a Service Team within the company can help to focus on continually focusing in identifying and maintain what the customers values and ensures these values are being properly incorporated into all service team within the value stream.

Business Fundamentals
Is always good to know the basics of anything whereof you are trying to learn, in order to built a value-centered enterprise it is important to build a foundation first. Every work place no matter what the service or product needs to have visual management tools, as we can see there are visual in all our day-to-day life, for example we see signs over the freeway where we can go to eat or exit signs, we go to a fast food restaurant and through the visuals we can order our food, or where the drive thru is located, therefore visual management tools give us instructions of what to do, how to do it, and when to do it, besides it help us to know how the job progress, and it help us to keep the place work clean with the inclusion of SAFET.
When we talk about time management I thought we were going to talk again of time management in our life but this time we are talking about the business, Process time-time to produce,
Wait time-time that the costumer has to wait since the order was placed, and Point to point time-the time it takes an item to be moved from one area to another area.
It is good to know that there is a formula for me to know how many items I need to produce on a daily basis to get to my goal, Customer demand-what I need to produce divided by Planned work time equals the pace that the operation has to move to meet the demand of the costumer, and also I can use it for an hour by hour what I need to produce.
One of the things that a company has to do is reduce its cost, because with less cost is more profit for the company, all costs can be categorized 1-Facilities,Utilities, and labor, 2-Inventory, 3-Business support, 4-Cost of goods to be sold.
There are revenue streams within the company, and the idea is to maximize as many viable streams as possible without incurring in substantial cost, cost are barriers to remove profit.
The idea is to maximize value added activities, focusing in minimizing no-value added activities; it is amazing to know that 70% to 95% is non value added activities.

Organize Your life-Time
Time is the most important factor that I need to organize in my life, having a personal business and trying to accomplish that the business is successful if I am not careful it could consume all of my time, therefore organizing my time is my personal goal. I like the statement how the CD started by giving us a definition of time, the ability to use the element of time to accomplish our goals, only that small statement is a great statement the ability to use the time to accomplish what I need to do during the day, week, even during the month. If is something that we all have is time, we all have 24 hours during the day but how that time is utilized is the most important.
There were so many statements made that made a lot sense to me, but there was one that is still in my mind, "The more time you have the more time you waste" I can say that for fact as an individual that work out of my house I should have a lot of time but sometimes I do not know where the time went by. Also to learn the different values of life is wonderful and that are fixed time and variable time and both of them are related to the differents values of life and all could be scheduled.